1.2 Determine Refund Amount

Reference: Refund Deposit Process Model - Page 1 for the business process diagram associated with this activity.

Actor/Role: CSR

Description: This step takes place if a CSR decides to process a partial refund. He/she determines what fraction of the Deposit on hand needs to be refunded.

Typically Business applies the Refund Deposit Amount to outstanding debts and, then if any debit amount remains, returns the amount via a refund check.